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Please inform us and the boat crew if:
This boat is an independent boat which we represent as a guest service agent because they are busy sailing and taking care of guests. Since we do not own and operate the boats we do not control the schedule, and cannot be held responsible for delays cancellations by the boat, or actions of the crews aboard the boats. However, in the event of a delay or cancellation, we will provide guests with other available options, or refund their deposit payment. And if a guest registers a fair complaint or suggestion with us we will communicate with the boat and advocate for the guest in an effort to reach an amicable resolution.